ChatBot Plugin for WordPress: WPBot
WPBot is a ChatBot plugin for WordPress that can improve user engagement, provide support, answer questions and help you generate more leads and eMail subscriptions.
Users can converse fluidly with the WordPress ChatBot – thanks to its Integration with Google‘s DialogFlow (AI and NLP), Search website, Send eMail or Leave number for call back. Create Custom Intents from DialogFlow – Survey/Poll, appointment, service requests etc. and have answers emailed to you!
The Onsite Retargeting helps your Customer Conversion rate optimization by showing special offers and coupons on Exit Intent, time interval or page scroll-down. Embed the Bot on any website, schedule the ChatBot online time or integrate with 3rd party Live chat system like tawk.to or FaceBook messenger with icons!
What is WPBot Chat Bot?
WPBot is the next Generation ChatBot Plugin for WordPress with some very useful, ready to use tools. Conversational user experience is the future of technology. Enter WPBot – a new way of user interaction that allows your WordPress website to connect with your users on a personal level while creating a more natural interaction that mimics the physical world.
24/7/365 WPBot can provide Intelligent live chat support and interact with your users to provide site search, support, feedback, eMail or callback service. Use the bot notification and the on-site Retargeting feature to get user focus on a product or service that you offer. Increase customer satisfaction, Collect eMail addresses, reduce costs to scale and improve the ability to engage users.
WPBot ChatBot Features
Personalized, Persistent, 24/7 ChatBot
A personalized welcome message goes a long way to light up one’s day. WPBot can greet returning users or show your message in the notification area. What is worse than not having a live chat on your website? It is getting a “No one is Available to Chat” message. WPBot is always there to help your site users.
Plug and Play ChatBot
Usually, chatbots need extensive training and integration. WPBot is plug n’ play. If your website is in English language – you can simply Install WPBot, set your email and you are ready to go. For other languages – you can change all the bot responses from the backend in 15 minutes. Of course, you have the option to take it all the way and really make the ChatBot intelligent with machine learning and AI!
Artificial Intelligence & NLP
WPBot is Intelligent. Integrated with Google’s Natural Language Processing (NLP) and AI through DialogFlow. It is capable of Small Talk, can carry on a conversation flow and fulfill any reasonable request. The feature is optional and initial training data is bundled with the plugin.
User Intent Detection from Natural Language Input
WPBot Works Based on Two Types of User Intents for Commands.
Predefined intents can work without integration to DialogFlow API and AI. These are readily available as soon as you install the plugin and can be turned on or off individually. Predefined Intent examples are Website Search, eMail subscription, Call Me Back, Feedback Collection, Frequently Asked Questions, Support eMail etc.
Custom intents give you the option to build a truly human-like, intelligent and comprehensive chatbot. Build any type of Intents and Responses (including rich message responses) directly in DialogFlow and train the bot accordingly. When you create custom intents and responses in DialogFlow, WPBot will display them when user inputs match with your Custom Intents along with the responses you created. You can also build Rich responses by enabling Facebook messenger Response option.
In addition, you can also Enable Advanced Chained Question and Answers using follow up Intents, Contexts etc. Entities etc. and then have resulting answers from your users emailed to you. This feature lets you create a series of questions in DialogFlow that will be asked by the bot and based on the user inputs a response will be displayed.
WPBot also supports Rich responses using Facebook Messenger integration and Cards. This allows you to display Image, Card, Quick Text Reply or Custom PayLoad inside the ChatBot window.
Integrated FaceBook Messenger Live Chat and More
Integrate FaceBook Messenger experience directly into your website. This allows your customers to interact with your business anytime with the same personalized, rich-media experience they get on FaceBook Messenger Live Chat! This feature is completely optional and is not required for normal chatbot activity.
The main purpose of this feature is to provide a Live chat channel for support in addition to the chatbot.
Onsite Retargeting, Remarketing, Conversion Optimization, Exit Intent
Recover up to 15% of Abandoning Visitors with Onsite Retargeting. WPBot detects exiting Visitors and displays a targeted offer to your visitor determined by you. Up to 25% of retargeted visitors will respond to your message and turn into customers. Targeted offers can be a coupon code, free ebook or any exciting offer of your choice!
Use onsite retargeting to redirect visitors towards the desired conversion goal or landing page. You can direct abandoning visitors to some of your most popular content or hot-selling product to keep them on your site and improve your quality score.
All of these will translate into a much higher rate of customer conversions by reducing the potentials for bounce backs.
Light Integration with almost any 3rd party live chat systems
Want to offer your site users with options to reach out to you for live support? WPBot can lightly integrate with Facebook messenger and almost any other 3rd party Live Chat systems that provide a unique chat page URL like Tawk.to.
ShortCode for Page
Load WPBot on any page itself with shortcode. With this feature, you can create a single landing page for shoppers to add your products to cart and check out!
Embed WPBot on Any Other WebSite
The WPBot can be embedded on any other website by copying a few lines of code – Including Static HTML or any PHP based system or any other CMSs. Own multiple websites or just want to let other people use your Bot on their websites? Now you can!
Skype, WhatsApp, Viber, Web Link & Phone Call Icon Integration
You can also Enable quick icons for Skype, WhatsApp, Viber, Any Web Link & Phone Call with the chat window. If you provide support through any of those channels then this is a great way to serve your customers.
Personalize your ChatBot!
Choose from one of the 5 modern chat window templates. Upload your own background image to show behind the chat window. Add multiple variations of ChatBot responses for each node. They will be used randomly and give an appearance of more human like responses.
MO/Pot file included but not really necessary unless you want to translate the backend as well. Otherwise, every Chat Bot response and system text displayed on the chat window can be edited from the WPBot back end easily and quickly. WPBot also supports RTL!
**Please note that multiple languages at the same time are NOT supported.
Bot Activity Scheduling
You can schedule the day and time during which the WPBot will operate. This opens up the possibility of running the Bot in conjunction with another Live chat support system. You can schedule WPBot to run only when you are not available for Live chat outside of your normal office hours. Ensure that your shoppers are never left hanging for an answer.
WPBot Works Based on Two Types of User Intents for Natural Language Commands.
Predefined intents can work out of the box and without integration with DialogFlow API and AI. These are readily available as soon as you install the plugin and can be turned on or off individually.
Advanced Site Search
This is the default user intent. WPBot will conduct an advanced website search and try to match user queries with your website contents and show results.
In-Chat Support and Contact
WPBot provides support directly from the Chat window. You can add commonly asked questions (FAQ) and answers in the backend that WPBot will display when the user goes to support area. If the user does not find answers to his question in the FAQ, he can opt to send an email to site admin by chatting!
Call Me Back
The Call Me Back feature of this chat bot lets you get call requests from your customers. The call request will be emailed to the admin. This great feature allows you to collect prospective customer’s phone number and allows you to call them back at your conveniences.
Collect Customer Feedback
Users can quickly select a Send Feedback option and email about their shopping experience on your website. Collect Customer Feedback and improve your eCommerce website with WPBot.
WPBot ChatBot Features
- Advanced, fast Site search of your pages and posts to answer user questions
- Google Artificial Intelligence, Machine Learning or AI Engine with DialogFlow
- Natural Language Processing through Google’s Dialog Flow
- Supports Custom Intents and Responses You Create in Dialog Flow
- Supports step by step Question Answers through Dialogflow custom Intents
- Supports Rich Message Response from Dialogflow as FaceBook messenger app
- Fine tune WPBot icon position
- Option to choose on which pages WPBot should load
- Upload custom ChatBot icon
- Upload custom Agent icon
- Choose from 5 design templates for ChatBot interface
- Option to disable WPBot on Mobile Devices
- Option to Enable/Disable Site Search, Call Me, eMail, FAQ etc. ready intents
- Show or Hide Opening Notifications
- Option to Skip Greeting and Asking Name
- Option to Skip Greeting for logged in users only.
- Option to enable/disable asking for eMail address after asking name
- Upload your own background image for chatbot
- Create FAQ area with multiple questions and answers (supports html)
- Add video in Support area just by pasting Youtube link
- Add multiple site notifications to show above the ChatBot icon
- Quick access to Support
- Quick Help for commands that can be used in-chat
- Admin customizable chat commands
- Stop Words dictionary included and editable by admin. Bot will automatically exclude stop words from search criteria and chat commands
- Advanced Language Center to edit and change every WPBot responses, System languages, stop words and info messages!
- Add multiple variations of ChatBot responses for each node. They will be used randomly and give an appearance of more human like responses.
- Persistent chat history over shopper session on website
- Remember chat history in browser local storage and greet returning users
- Shortcode for WPBot on Page
- Any Language support. mo/pot file included so you can translate to any language
- RTL support
- Light Integration with FaceBook Messenger for Live Chat
- Light Integration with Skype, WhatsApp, Viber, Web Link & Phone Call
- Call me back – customer leaves phone number.
- Collect Customer Feedback by email option.
- Collect User eMail
- Advanced Name Recognition
- Sample DialogFlow Agent for quick import
- Prompt User for eMail subscription with Retargeting Nessage
- Export eMail Addresses as CSV
- Onsite retargeting and remarketing to increase customer conversion rate.
- Show retargeting messages for customer on Exit Intent, After Scrolling Down “X” Percent, Or after “X” seconds.
- Custom Background color for retargeting messages.
- Connect retargeting messages with any custom intent created in DialogFlow
- Schedule day and time when WPBot will run. Make WPBot work with other Live chat software.
- Embed code to use the ChatBot on any other website including static HTML website
- Integrate with 3rd party Live Chat services that provides a stand alone chat page link like Tawk.to
This WordPress ChatBot plugin is under active development. We want to work with you as we expand the plugin features so it becomes truly useful to you. If you have any feature request, let us know in the comments. We will try our very best to accommodate all reasonable feature requests. The next few things we have on the road map are:
- Live Chat Addon
- FaceBook Page Messenger Addon
- Save Chat Sessions
Why WPBot Pro?
- Developed by a company with 15+ years of experience. You can rely on us
- Always up to date and under active development for new features
- Extended documentation
- Easy and Flawless Setup
- Fully Responsive Templates
- Unique Features
- Quick, Reliable, No-nonsense and Friendly One-on-One Support
Version 7.1.7 # Embed iframe background color issue fixed. # Asking for email now working for non english dialogflow agents. Version 7.1.5 # Improved embedding feature # Improved JS conflict scenario with other themes Version 7.0 Inception